Mentavo Support

This is an English translation of the German Mentavo support page. In case of discrepancies, the German version prevails.

Welcome to Mentavo Support.

We're happy to help with questions about your account, your subscription, or technical issues.

Contact

You can reach our support team by email at any time:

support@mentavo.app

We aim to answer all requests as quickly as possible.

Response times

Our support is available Monday to Friday.

Average response time:

within 24 hours
at the latest within 2 business days

Processing may take a little longer on weekends and public holidays.

Help with login issues

If you can't sign in, please first check:

whether you're using the correct email address
whether your password was entered correctly
whether you have an internet connection
whether you have the current version of the Mentavo app installed

If the problem persists, please contact us at support@mentavo.app.

Forgot your password

If you've forgotten your password, you can reset it directly using the “Forgot password” function on the sign-in screen.

You'll then receive an email with further instructions.

If no email arrives, please also check your spam folder.

Deleting your account

You can permanently delete your Mentavo account at any time directly in the app.

Go to:

Profile → Delete account

Alternatively, you'll find all information about account deletion on our page:

Delete account

If you no longer have access to your account, we're happy to help you by email.

Subscriptions

Mentavo offers optional premium subscriptions.

All purchases are processed securely through the Apple App Store or the Google Play Store.

Managing or cancelling your subscription

Deleting your Mentavo account does not automatically end an existing subscription.

You can manage your subscription at any time directly through the respective store.

Apple App Store

On your iPhone or iPad, open:

Settings → Apple Account → Subscriptions

There you can view, change, or cancel your subscription.

Google Play Store

Open the Google Play Store and go to:

Profile → Payments & subscriptions → Subscriptions

There you can manage or cancel your subscription at any time.

Technical requirements

For the best experience with Mentavo, we recommend:

a stable internet connection
the current version of the Mentavo app
an up-to-date operating system (iOS or Android)
sufficient free storage space on your device

Some features, such as AI coaching or data synchronization, require an active internet connection.

Reporting an issue

If you find a bug or have suggestions for improvement, we'd love to hear from you.

Please describe as precisely as possible:

which device you're using
your operating system version
the installed app version
when the problem occurs
whether an error message is shown

The more information you give us, the faster we can help.

Privacy

Protecting your data is our highest priority.

You can find more information in our privacy policy:

Terms of use

You can find our terms of use here:

Terms & Conditions

We're here for you

Our goal is to give you the best possible support.

If you have questions or need help, you can reach us at any time at:

support@mentavo.app